We're Here to Help
Have questions? Need support? Want to partner with us? Our team is ready to assist you with anything you need.
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Get in Touch
Have questions? We're here to help. Reach out to us anytime.
Our Location
111 Riverside Drive
Windsor, ON
N9A 2S6, Canada
Email Us
hello@aerrand.comSupport Hours
Customer Support
Available 7 days a week
Mon-Fri: 8:00 AM - 10:00 PM
Sat-Sun: 9:00 AM - 8:00 PM
Live Chat
Instant responses during business hours
Mon-Fri: 9:00 AM - 6:00 PM
Sat: 10:00 AM - 4:00 PM
Email Support
24/7 email monitoring
Response Time:
Within 24 hours
Quick Help Topics
Track My Delivery
Get real-time updates on your package location and estimated delivery time
Learn More →Frequently Asked Questions
How quickly will I get a response?
Email inquiries are typically answered within 24 hours during business days. Phone support is available during business hours for immediate assistance. Live chat provides instant responses when available.
Can I schedule a call with your team?
Yes! For complex inquiries or business partnerships, we can schedule a call. Contact us via email or phone to arrange a convenient time.
Do you offer support in languages other than English?
Currently, our primary support language is English. However, we're working on expanding our multilingual support. Contact us and we'll do our best to accommodate your needs.
How do I report a problem with my delivery?
You can report issues directly through the app during or after your delivery. Alternatively, call our support line or email hello@aerrand.com with your delivery ID and details.
Can I visit your office in person?
Our office at 111 Riverside Drive is primarily for operations. For in-person meetings, please schedule an appointment by calling or emailing us first.
How do I provide feedback or suggestions?
We love hearing from our users! Send feedback to hello@aerrand.com or use the in-app feedback feature. We review all suggestions and many have been implemented.
Need Urgent Help?
For time-sensitive issues or emergencies during an active delivery, call our support line immediately