Delivery Made Simple & Secure
From booking to delivery, every step is designed for your peace of mind. Here's exactly how Aerrand works to get your items where they need to go.
How it works
Four simple steps to secure delivery
Add optional escrow protection to verify your package before pickup.
Post Your Delivery
Enter pickup and delivery locations, package details, and select your vehicle type. Get instant pricing and add optional escrow protection with fees based on distance and wait time.
Driver Confirms & Goes to Pickup
A verified driver accepts your request and heads to the pickup location. With escrow enabled, they'll send photos before collecting the package.
Verify Before Pickup (if escrow delivery is selected)
Driver sends photos at pickup location. Use built-in chat to verify package condition and approve pickup before the driver collects it.
Safe Delivery Complete
After you approve, driver picks up and delivers your verified package. Payment is released upon successful delivery.
The Complete Journey
Create Your Delivery Request
Start by entering your pickup and delivery addresses. Our smart system calculates the distance and suggests the best vehicle type based on your package details.
- Enter pickup and dropoff locations
- Describe your package (size, weight, special handling)
- Choose your vehicle type (scooter, bike, car, or truck)
- Select delivery time (ASAP or scheduled)
- Add escrow protection for marketplace purchases
- Get instant price quote with no hidden fees
Driver Accepts & Heads to Pickup
Our system instantly notifies nearby drivers with the right vehicle. Once someone accepts, you'll see their profile, rating, and estimated arrival time.
- Receive driver profile with photo and rating
- See their current location and ETA to pickup
- Get their contact info for coordination
- Track their journey to the pickup location in real-time
- Receive notification when they're 5 minutes away
- Chat directly if you need to provide special instructions
Verify Before Pickup (if escrow selected)
This is where Aerrand shines. Your driver arrives at the pickup location and sends you photos of the item before touching it. You verify it matches the description.
- Driver sends multiple photos of the item
- Chat to ask questions about condition, color, functionality
- Request specific angles or close-ups of any concerns
- Verify serial numbers or authenticity if needed
- Approve pickup if everything looks good
- Decline if item doesn't match - no charge, no pickup
Your payment is held securely until you approve. If verification fails, you're not charged.
Secure Pickup & Transit
After your approval (or immediately if no escrow), your driver carefully collects the package and begins the journey to the delivery location.
- Driver confirms pickup with photo proof
- Package is secured safely in their vehicle
- Real-time GPS tracking shows their route
- Estimated delivery time updates automatically
- Receive notifications at key milestones
- Chat remains open for any questions or updates
Delivery & Confirmation
Your driver arrives at the delivery location and hands off your package. You confirm receipt, and payment is automatically processed.
- Notification when driver is approaching
- Meet them at the door or designated location
- Inspect package condition upon delivery
- Confirm delivery in the app
- Photo proof of delivery is captured
- Payment is released to driver
- Rate your experience and leave feedback
Your feedback helps maintain our high-quality driver network!
Pro Tips for Best Experience
Be Specific with Addresses
Include apartment numbers, building names, and any special access instructions. This helps drivers find you quickly.
Accurate Package Details
Provide honest weight and size estimates. This ensures the right vehicle is assigned and prevents delays.
Use Escrow for Marketplace
Always enable escrow when buying from strangers online. It's worth the small fee for peace of mind.
Communicate Clearly
Use the in-app chat to coordinate timing, provide updates, or ask questions. Clear communication prevents issues.
Schedule for Better Rates
If you're not in a rush, schedule your delivery for later. You'll get better rates than urgent same-day.
Rate Your Driver
Take a moment to rate and review. It helps other users and rewards great drivers.
Real-World Examples
Sarah's Marketplace Purchase
Sarah found a vintage camera on Facebook Marketplace for $300. She used Aerrand with escrow protection.
Booked delivery with escrow from seller's address to her home
Driver arrived and sent photos of the camera
Sarah noticed a scratch not mentioned in the listing
She chatted with the driver who confirmed the damage
Sarah declined the pickup - no charge, no hassle
She contacted the seller to renegotiate or cancel
✓ Saved $300 and avoided a bad purchase
Mike's Urgent Document
Mike needed to get a signed contract to a client across town within an hour for a business deal.
Booked urgent scooter delivery (fastest option)
Driver accepted within 2 minutes
Tracked progress in real-time on the map
Driver arrived at client's office in 35 minutes
Client confirmed receipt with signature
Deal closed successfully
✓ Saved the deal and impressed the client
Emma's Furniture Move
Emma bought a couch from a friend moving out of town and needed it delivered same-day.
Selected truck option for large furniture
Scheduled delivery for afternoon pickup
Driver arrived with moving blankets
Couch was carefully loaded and secured
Delivered to Emma's apartment and placed in living room
Paid $45 total - much cheaper than traditional movers
✓ Saved hundreds compared to moving companies
Common Questions
What happens if the driver can't find the pickup location?
Your driver will contact you via the in-app chat. You can provide additional directions, share your live location, or even call them directly. If they still can't locate it after reasonable effort, you can cancel without penalty.
Can I change the delivery address after booking?
Yes, before pickup you can modify the delivery address. The price will be recalculated based on the new distance. After pickup, changes require driver approval and may incur additional fees.
What if I'm not home when the driver arrives?
You can provide instructions for safe drop-off (e.g., leave with doorman, place by door). For valuable items, we recommend being present. If you're unavailable and no safe drop-off is possible, the driver may need to return the item.
How long does escrow verification usually take?
Most verifications take 5-10 minutes. You'll receive photos immediately when the driver arrives. Take your time to review carefully - there's no rush. The escrow fee accounts for this wait time.
What if the package is damaged during delivery?
All deliveries are insured. Take photos immediately and report damage through the app. We'll investigate and process a claim. Most claims are resolved within 48 hours.
Can I tip my driver?
You can add a tip when confirming delivery. Tips go 100% to your driver and are greatly appreciated, especially for exceptional service.
Ready to Try Aerrand?
Experience the easiest, most secure delivery service. Book your first delivery in under 2 minutes.